I'm a seasoned ECM consultant with over 15 years’ experience. I have been instrumental in the design and implementation of hundreds of document capture/ECM solutions (health claims, invoices, mortgage, banking, etc.)
I've had success for two simple reasons:
1) A solution needs to start off with a strong foundation and that begins with understanding the customer’s needs and requirements. At times this process can be like squeezing blood from a stone but it needs to be done right and documented properly in order for a solution to succeed.
2) The customer is not always right but most likely misinformed. It's our job as developers and architects to enable them so they may make a proper decision.
Whether it’s requirements gathering, enablement, solution health check, development or more, having a solid understanding of the solution and having those expectations met is the foundation of a successful implementation.
Specialties: Pre-sales, Enablement, Leading discovery sessions, Managing solution implementations and delivery, Solution health check, Solution design and architecture, Development.