I have a passion for account management with a focus on adding value to customers’ businesses through excellence in service delivery and support. I have more than 15 years of experience as a technical account manager, senior business development manager, senior program manager and project and product manager. My mix of technical skills and behavioral traits ensures end to end success in all phases of the customer experience. This is achieved through strong interpersonal skills, internally when managing teams and externally when engaging with customers, value adding strategic advice aligned to customers’ business objectives and strategies and excellence in delivery based on depth of knowledge of products and their functionality as well as the technologies. My 15 years of experience crosses over a number of industries and technologies and team leadership in Telecommunications, Banking, Networking, Security and value added services infrastructure. I have formal qualifications up to Masters Level, including an MBA, Masters in Systems & Network Security and Masters in Telecommunications.